Responsible Gaming

Last Updated: August 26, 2025

Understanding Responsible Gambling Principles

Responsible gambling is a fundamental commitment to maintaining a safe, transparent, and ethical gaming environment. At Fantasy Gems, we prioritize player well-being above all else, recognizing that gambling should be viewed as a form of entertainment, not a means of financial gain or emotional escape.

Age Verification and Legal Compliance

In Pakistan, the legal gambling age is strictly 18 years and above. Our platform implements rigorous age verification processes:

• Mandatory government-issued ID verification

• Multi-stage age confirmation checks

• Immediate account suspension for underage attempts

• Zero tolerance for age-related violations

Financial and Time Management Strategies

Setting Comprehensive Limits Players can establish:

• Daily deposit limits (e.g., PKR 5,000 maximum)

• Weekly spending caps

• Monthly gambling budgets

• Session time restrictions (1-2 hours maximum)

A player might set:

• Daily deposit: PKR 2,500

• Weekly limit: PKR 10,000

• Maximum session time: 90 minutes

Recognizing Problem Gambling Warning Signs

Behavioral Indicators

• Increasing time spent gambling

• Neglecting personal responsibilities

• Lying about gambling activities

• Borrowing money to gamble

Financial Red Flags

• Unexplained financial losses

• Selling personal assets

• Using savings for gambling

• Accumulating gambling-related debt

Emotional and Social Warning Signs

• Mood swings related to gambling outcomes

• Isolation from family and friends

• Anxiety or depression

• Difficulty controlling gambling impulses

Support Resources and Helplines

National Pakistani Resources

• Mental Health Helpline: 1166

• Emergency Services: 15

• Umang Mental Health: 042-111-786-264

International Support Organizations

• GambleAware.org

• BeGambleAware.org

• GamCare.org.uk

Self-Exclusion and Platform Controls

Fantasy Gems offers comprehensive self-management tools:

• Immediate self-exclusion options

• Temporary account cooling-off periods

• Permanent account closure

• Reality check notifications

• Automatic session timeout mechanisms

Family Support and Education

We provide:

• Educational resources for families

• Guidance on supporting loved ones

• Counseling referral services

• Understanding gambling addiction dynamics

Maintaining Healthy Gambling Perspectives

Key principles:

• Gambling as entertainment, not income

• Setting strict personal boundaries

• Understanding probabilistic outcomes

• Maintaining emotional detachment

Platform Commitment to Player Welfare

Our responsible gaming pledge includes:

• Transparent gaming mechanics

• Fair play guarantees

• Proactive player protection

• Continuous system monitoring

• Regular responsible gaming training

Treatment Options in Pakistan

Professional support avenues:

• Psychiatric counseling

• Addiction rehabilitation centers

• Group therapy programs

• Online counseling services

• Specialized gambling addiction treatments

Contact Information

Fantasy Gems Responsible Gaming Support

• Website: fantasygemsapp.co/contact-us

• Email: [email protected]

• Phone: +923458761234

• Address: Floor 3, Clifton Block 9, Karachi, Sindh 75600

Remember: If gambling stops being fun, it’s time to stop.